Add a domain
Custom domains for sites hosted on the VIP Platform are added in the VIP Dashboard, and can be added before their DNS is pointed to VIP.
Prerequisites
To map a domain to an application’s environment, a user must have at minimum an Org member role or an App write role for that application.
- The
www
version of a domain is actually a subdomain of the non-www
(root) version of a domain. The DNS for both versions of the domain must be updated to point to VIP. - When a domain is added to the VIP Dashboard, by default the
www
or non-www
variant of the domain is also included and associated with the environment. - When a
www
variant of a subdomain or a sub-subdomain is added to the VIP Dashboard (e.g.,www.admin.example.com
,www.sub.admin.example.com
) its non-www
variant is also included. - When a non-
www
variant of a subdomain or a sub-subdomain (with a TLD matching.com
,.net
, or.org
) is added to the VIP Dashboard (e.g.,admin.example.com
,sub.admin.example.com
) itswww
variant is not added automatically. Thewww
variant must be added separately. - The fully qualified domain name (FQDN) for a site on the VIP Platform can be either the
www
or non-www
variant of the domain. Whichever variant of the domain is added to the VIP Dashboard will be considered the FQDN. - Redirects between the
www
or non-www
variants of a domain are automatic on single sites but must be configured for multisites. - A site will not be publicly accessible at the new domain until the site is launched and DNS for the domain has been pointed to VIP.
Add a domain
Domains have specific application and environment associations.
- Navigate to the VIP Dashboard for the application that the domain should be associated with.
- Select the environment that the added domain will point to (e.g., Production, Develop) from the dropdown located at the upper left of the dashboard.
- Select “Domains & Certs” from the sidebar navigation at the left of the screen.
- Select the “Add Domain” button located in the upper right.
- Enter the domain into the available field and select “Add“.
- Within 10 minutes the added domain will appear in the list of domains associated with the environment.

Remove a domain
Domains have specific environment associations. Begin by selecting the correct environment (e.g., Production, Develop) from the dropdown located at the upper left of the VIP Dashboard application view.
- Navigate to the VIP Dashboard.
- Select the environment that the domain points to (e.g., Production, Develop) from the dropdown located at the upper left of the dashboard.
- Select “Domains & Certs” from the sidebar navigation at the left of the screen.
- Select the “•••” button located to the right of the domain.
- Select “Remove” from the overflow menu.
- Select the “Confirm” button to complete the removal.
Last updated: September 13, 2023