Product feedback

WordPress VIP aims to build business sustainably through passionate and loyal customers, a core tenet of the Automattic Creed. Listening to customer product feedback is a key way to achieve that aim.

Feedback is used to identify the most important features, ideas, pain points, and opportunities that can help customers get more value from enterprise WordPress, WPVIP, the WPVIP Platform, and WPVIP’s services—all as efficiently as possible.

How to submit feedback

VIP Dashboard

VIP Dashboard users will see a Give Feedback button in the upper right corner throughout the VIP Dashboard. Users can describe their request and submit it directly to our Product team.

The feedback process

WPVIP reviews all requests as they are submitted. Most requests move to the “Awaiting Feedback” status.

If it is not possible for a requested feature to be actively worked on in the next 2 years, the request will be moved to the “Not at this time” status.

Requests are marked as “Not at this time” out of respect for a customer’s time and expectations. After a reasonable amount of time, a request can be made again if the evolution of the WPVIP Platform’s tooling has not yet satisfied the original request, and the need for a solution remains.

Requests with an “Awaiting Feedback” status will be reviewed quarterly, and updates will be added to the request as appropriate.

Once planning for a specific feature has begun, the request will move it to a “Planned” status. When engineering work begins, the request will transition to “Building” status. Requests with a “Planned” or “Building” status will be reviewed about once a month. More frequent updates occur for requests in “Planned” or “Building” status.

Members of WPVIP’s Support team and Relationship Managers do not have the ability to provide an estimate for when a request will be reviewed.