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Org roles and permissions

Users granted access to an organization’s VIP Dashboard are assigned one of three Org roles (in order of most privileges to least): admin, member, and guest.

Org admin

  • Intended for a member of the organization who requires the ability to manage user access for all other team members and the ability to manage all of the organization’s applications. Typically assigned to an organization’s account owner.
  • Has all permissions for all of the organization’s applications.

Org member

  • Intended for users that need to see more information than basic organization data, but do not necessarily need admin privileges to manage applications. Useful for members of an organization with a business role.
  • Has some permissions for all of the organization’s applications.

Org guest

  • Intended for users that should only have access to a limited number of the organization’s applications.
  • Has permission to log in to an organization’s VIP Dashboard with limited visibility. Other permissions are defined by the App role assigned to the user per application.

Assign an Org role

The settings panel for assigning an Org role to a user is accessed by using the process to invite new users or the Edit Permissions” process.


  • Only users with an Org admin role can invite, remove, and manage user access levels for other users in the VIP Dashboard.
  • If an organization currently has no users with the Org admin role, and existing users are unable to view certain features such as the organization’s Usage Plan Details, contact VIP Support for assistance.

By default, the Org “Member” role is selected for a user. Select an Org role (Admin, Member, or Guest) to assign access permission levels to the new users.

Screenshot of Org role settings for users on the VIP Dashboard

List of Org role permissions

View all organizations a user has access to in My OrganizationsYYY
View an organization’s Primary ContactsYYY
View all of the organization’s applicationsYY
View information about other People in the organizationYY
View a list of an application’s events in the Audit LogYY
View Basic AuthenticationYY
Perform a data syncYY
View a list of Database BackupsYY
Start a database import to an environmentYY
Check the status of the current or most recent database importYY
View logs for Deployments to an environment and view detailed build logs for individual deploymentsYY
View, add, edit, and remove an environment’s domainsYY
Retrieve a list of environment variablesYY
View HSTS settingsYY
View Insights & Metrics for an environmentYY
View the IP Allow List for an environmentYY
Launch a site on a WordPress environmentYY
View a list of Media BackupsYY
Start and abort a media import to an environment YY
Check the status of the current or most recent media importYY
View the Monitor panel YY
View a list of Network Sites on a WordPress multisite environmentYY
View, add, edit, and remove all Notifications and DestinationsYY
Roll back to a previous deployment in the Deployments panelYY
View Runtime Logs YY
View Software Versions settings for an environmentYY
Update the Software Versions settings for an environmentYY
Manage a domain’s custom TLS certificateYY
Manage a domain’s Let’s Encrypt TLS certificateYY
View the organization’s Usage — RequestsY Y
View a log of WP-CLI Commands run with VIP-CLIYY
Run WP-CLI commands with VIP-CLIYY
Send or delete an invitation for a user to access an organization’s VIP DashboardY
Add, update, and remove Org roles and App roles for users in the organizationY
Remove a user from an organization completelyY
Add, update, and delete user credentials in Basic AuthenticationY
Enable, update, and disable Database Backup ShippingY
Generate or download a Database Backups fileY
Sync a Database Backups file to a VIP Local Development EnvironmentY
Add, update, and delete an environment variableY
Update the GitHub repository branch deploying to an environmentY
Enable, update, and disable HSTSY
Purge URLs from the page cacheY
Add an IP to the IP Allow ListY
Delete an IP from the IP Allow ListY
Enable, update, and disable HTTP request Log ShippingY
Download a Media Backups fileY
Enable or disable New Relic for an environmentY
Add or remove user access to New Relic for an environmentY
Access a read-only phpMyAdmin console for an environment’s databaseY
View Slow Query LogsY
View an organization’s Usage — Plan DetailsY

Last updated: June 11, 2024

Relevant to

  • Node.js
  • WordPress