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Org role and permissions

Users granted access to an organization’s VIP Dashboard are assigned one of three Org roles (in order of most privileges to least): admin, member, and guest.


  • Intended for a member of the organization who requires the ability to manage user access for all other team members and the ability to manage all of the organization’s applications. Typically assigned to an organization’s account owner.
  • Has all permissions for all of the organization’s applications.


  • Intended for users that need to see more information than basic organization data, but do not necessarily need admin privileges to manage applications. Useful for members of an organization with a business role.
  • Has some permissions for all of the organization’s applications.


  • Intended for users that should only have access to a limited number of the organization’s applications.
  • Has permission to log in to an organization’s VIP Dashboard with limited visibility. Other permissions are defined by the App role assigned to the user per application.

    Assign an Org role

    The settings panel for assigning an Org role to a user is accessed by using the “Invite User” process or the “Edit Permissions” process.


    • Only users with an Org admin role can invite, remove, and manage user access levels for other users in the VIP Dashboard.
    • If an organization currently has no users with the Org admin role, and existing users are unable to view certain features such as the organization’s Usage Plan Details, contact VIP Support for assistance.

    By default, the Org “Member” role is selected for a user. Select an Org role (Admin, Member, or Guest) to assign access permission levels to the new users.

    Screenshot of Org role settings for users on the VIP Dashboard

    List of Org role permissions

    View all organizations a user has access to in My OrganizationsYYY
    View an organization’s Primary ContactsYYY
    View all of the organization’s applicationsYY
    View a list of Database BackupsYY
    View Basic AuthenticationYY
    View logs for Deployments to an environmentYY
    Retrieve a list of environment variablesYY
    View Health — Monitor and Health — LogsYY
    View HSTS settingsYY
    View the IP Allow ListYY
    View a list of Network Sites on a WordPress multisite environmentYY
    View Software Management settings of an environmentYY
    View a list of WP-CLI Commands run with VIP-CLIYY
    View a list of an application’s events in the Audit LogYY
    View a list of Media BackupsYY
    Perform a data syncYY
    View detailed build logs for DeploymentsYY
    View, add, edit, and remove an environment’s domainsYY
    Start a database import to an environmentYY
    Start a media import to an environmentYY
    Abort a media importYY
    Check the status of the current or most recent media import or database importYY
    Launch a site on a WordPress environmentYY
    Update the Software Management settingsYY
    Manage a domain’s custom TLS certificateY Y
    Manage a domain’s Let’s Encrypt TLS certificateYY
    Run WP-CLI commands with VIP-CLIYY
    View the organization’s Usage — RequestsYY
    Enable, update, and disable Database Backup ShippingY
    Download a Database Backups fileY
    Download a Media Backups fileY
    Add a new user to Basic AuthenticationY
    Edit user credentials for Basic AuthenticationY
    Delete a user in Basic Basic AuthenticationY
    Add, update, and delete an environment variableY
    Enable, update, and disable HSTSY
    Purge URLs from the page cacheY
    Add an IP to the IP Allow ListY
    Delete an IP from the IP Allow ListY
    Enable, update, and disable HTTP request Log ShippingY
    Invite users to the organizationY
    Delete invitations for usersY
    Remove a user from an organization completelyY
    Add, update, and remove Org roles and App roles for users in the organizationY
    View an organization’s Usage — Plan DetailsY

    Last updated: February 13, 2023