Log in to the VIP Dashboard

Logging in to the VIP Dashboard requires multi-factor authentication managed by Enterprise Authentication. A user’s ability to access and interact with areas of the VIP Dashboard is defined by the Org role and App role that are assigned to the user.

Sign in with GitHub

Signing in with GitHub also requires VIP Cloud authentication.

To sign in with a GitHub user account:

1. Navigate to the VIP Dashboard.
2. Select the button labeled “Sign in with GitHub“.
   • If the user is not currently logged into their GitHub user account in that browser, they will be directed to a login prompt labeled “Sign in to GitHub to continue to VIP Cloud“.
   • A user must be successfully logged in to GitHub in order to access the next step.
3. In the next step titled “Verify Your Identity“, the user must retrieve the one-time passcode generated by the VIP Cloud authentication method that was chosen earlier. Enter the one-time passcode into the field labeled “Enter your one-time code“.
   • Users can select the option for VIP Cloud authentication to “Remember this device for 30 days”.
4. Select the “Continue” button.

Sign in with WordPress.com

Signing in with WordPress.com also requires VIP Cloud authentication.

To sign in with a WordPress.com user account:

1. Navigate to the VIP Dashboard.
2. Select the button labeled “Sign in with WordPress.com“.
   • If the user is not currently logged into their WordPress.com user account in that browser, they will be directed to a login prompt labeled “Howdy! Log in to VIP Cloud with your WordPress.com account.”
   • After successfully logging in to WordPress.com, the next screen will display the message “Howdy! Would you like to log in to VIP Cloud using your WordPress.com account?”
   • Select the button labeled “Approve“.
3. Retrieve the one-time passcode generated by the VIP Cloud authentication method that was chosen earlier.
4. Enter the passcode into the field labeled “Enter your one-time code“.
   • Users can select the option for VIP Cloud authentication to “Remember this device for 30 days”.
5. Select the “Continue” button.

Sign in with SSO

Single Sign-On (SSO) is an authentication method that allows a user to log in with credentials managed by an authentication service (e.g. Duo, Okta).

Signing in with SSO does not require VIP Cloud authentication.

To log in with SSO, the user’s email address that was granted access to the VIP Dashboard must already be configured with an SSO provider. If a user has questions about the SSO providers that are available to them, they should communicate with a member of their organization.

To use SSO as the method of authentication:

1. Navigate to the VIP Dashboard.
2. Select the “Sign in with SSO” button.
3. Enter the email address associated with an SSO provider in the field labeled “Email“.
4. Select the “Continue” button.
   Users will be forwarded to the SSO provider’s authentication portal. If the user’s email address is associated with more than one SSO provider, the user must select one of those providers from a displayed list before being forwarded to that SSO provider’s authentication portal.
5. Complete the authentication process by entering the user’s login credentials with the SSO provider. Once authentication is complete, the user will be redirected back to their organization’s VIP Dashboard.

Customers can choose not to continue signing in with SSO and instead select the “Start over” button to sign in with GitHub or WordPress.com authentication instead.

VIP Cloud authentication

VIP Cloud authentication allows users to log in to the VIP Dashboard securely, using their GitHub.com or WordPress.com user accounts as part of a multi-factor authentication login process. Requirements:

• A user must have a user account with either GitHub or WordPress.com.
• The user account must be registered with the same email address to which the VIP Dashboard invitation was sent.
• The type of user account selected for authentication the first time a user logs in (GitHub or WordPress.com) must be the same authentication method used for logging in each time afterward. The two methods cannot be used interchangeably.

Set up VIP Cloud authentication

The first time a user logs into the VIP Dashboard with either GitHub or WordPress.com, they will be prompted to complete the “Keep Your Account Safe” step by selecting a VIP Cloud authentication method:

• Google authenticator or similar: Scan the displayed QR code with an authenticator application (e.g., Authy or Google Authenticator) for one-time passcodes to be generated by that application.
• SMS: Select “SMS” for one-time passcodes to be sent to a user’s phone via SMS.
• Security Key: Select “Security Key” for one-time passcodes to be generated by a physical security key device (e.g. YubiKey).

Enter the one-time passcode generated by the chosen authentication method into the field labeled “Enter the one-time code“.