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Every application in the VIP Platform has a dedicated GitHub repository for code development and deploy. The customer will nominate the initial user(s) to be added to their newly created GitHub repository, and a member of VIP will add those users to the GitHub repository with Admin permissions.
VIP Support uses the Zendesk ticketing system to receive customer requests and provide support.
When a new WordPress environment is created, a user account will automatically be created for an individual nominated by the customer organization. The user account on a single site will have an Administrator role, and the user account on a multisite will have a Super Admin role.
The default setting for DB_CHARSET is utf8mb4, and DB_COLLATE is defined as utf8mb4_unicode_ci on all SQL databases for WordPress VIP Platform environments.
After New Relic is enabled on a WordPress environment:
After New Relic is enabled for a Node.js environment, the New Relic NPM package must be installed in the Node.js application.
Each VIP Platform WordPress environment is supported by a unique database. Unique databases per-environment allows testing to be performed on non-production environments without impacting the production environment.
WordPress environments on the WPVIP Platform can be created as either a WordPress single site or a WordPress multisite. WordPress multisite (also known as a WordPress network) allows multiple sites to be created and run from a single installation of WordPress Core files. A copy of VIP Must Use plugins (VIP MU plugins) is loaded on every environment to provide performance enhancements and commonly used plugins like Jetpack and Akismet.
If issues are encountered when working with the VIP Local Development Environment, the first troubleshooting step is to verify that the local machine is running up to date versions of VIP-CLI, Node.js, npm, and Docker.
VIP’s Codebase Manager is a service that helps customers keep versions of plugins and themes in their wpcomvip GitHub repository secure and up to date. Codebase Manager’s automated security scanning watches for new vulnerabilities that are published to WPScan.