Check the status of DNS records for email

To send emails from a custom domain, the domain’s DNS must be updated with the required DNS record values (SPF, DKIM, or DMARC). A domain’s DNS records must be detected by the WPVIP Platform before the domain can be used for sending emails.

Newly added DNS records for a domain might require up to 24 hours to fully propagate. Their status can be referenced in the domain’s Email Deliverability modal located in the Domains & TLS panel of the VIP Dashboard.

Access

Domains have specific application and environment associations.

1. Navigate to the VIP Dashboard for the application that the domain is associated with.
2. Select the environment that the domain points to (e.g., production, develop) from the dropdown located at the upper left of the dashboard.
3. Select “Domains & TLS” from the sidebar navigation at the left of the screen.
4. Select the “•••” button located to the right of the domain.
5. Select “Email Deliverability Status” from the overflow menu.

Status types

The Email Deliverability panel displays the status of three types of DNS records required for a custom domain to be used for email: SPF, DKIM, and DMARC. The status of each DNS record is polled on a 12 hour cadence and will report one of three status types

• Verified: This DNS record for the domain is detected and is valid.
• Verification Pending: This domain has been recently added to the VIP Dashboard and confirmation of this DNS record is not yet complete.
• —: This DNS record for the domain is missing or invalid.