VIP Support uses the Zendesk ticketing system to receive customer requests and provide support.
Add a new user to an organization’s Zendesk group by cc’ing the user’s email address to an existing Zendesk ticket. The user will receive an automated email invitation from Zendesk to complete the account creation process. Once completed, the user will have the ability to create their own Zendesk tickets on behalf of that organization.
By default, a Zendesk account’s permissions only allow the user to view and edit their own tickets.
If needed, a Zendesk user account can have permissions to view all tickets belonging to the user’s organization. Only a primary contact of the organization can request VIP Support to grant this permission to a user.
To remove or modify a user’s existing access to Zendesk, submit a VIP Support request.