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How-to Guides

Technical References

Manage user access

We encourage all VIP clients to manage user access to their websites and GitHub repositories. It’s best to designate primary administrators who will be in charge of adding and removing users. We recommend at least one primary administrator for each client, though two would be even better in case one of them is unavailable. Primary administrators should feel empowered to add additional administrators as they see fit while following best practices.

Managing GitHub access

There is no limit to the number of GitHub users from an organization, development team, or agency that can access the repo. VIP can provide the initial nominated users with admin access to the repo, allowing user management or application integration.

A collaborator with admin privileges in your GitHub repository will be able to add or remove additional collaborators. Access to GitHub also authenticates access to the VIP Dashboard. Find instructions in GitHub’s Documentation. There are a few points to keep in mind when deciding on permissions for collaborators:

  • Please only add users with read or write permissions as required. Users who would need write access include those who will be committing code to the repository.
  • Admin collaborators can force push (which is blocked in VIP Go environments) after removing restrictions. If they do this, they should restore restrictions afterwards.
  • Please review the full description of every permission level in GitHub’s documentation.

Add a user to your VIP Go site

As an Administrator, you are able to add users to your website through wp-admin (also known as the WordPress Dashboard). Add users to your site using the default WordPress user roles, or customized roles unique to your business needs:

  1. Log into your VIP Go site to access wp-admin.
  2. From the sidebar, click on Users.
  3. Next, click the Add New button to add a new user to your site.
  4. Fill out the form and select the role that your user should be assigned.
    • Check the Send User Notification option if you want the user to receive an email with a password-set link. If you do not select this option, the user will need to access the login URL ( and use the password reset feature to generate a password.

Add a user to your VIP Go multisite

In a multisite, user management is done at the network (top) level. Only a Super Admin can add users to the network. Once users are added at the network level, Administrators for individual subsites can then add any of these existing users as required.

If you’d like to add a user to your VIP Go multisite as a Super Admin, follow the steps outlined here:

  1. Log into your VIP Go multisite to access wp-admin.
  2. In the admin bar, at the top, hover over My Sites > Network Admin > Users and then click on Users. Adding a user to a multisite through network admin
  3. Next, click the Add New button to add a new user to your site.
  4. Fill out the form. Note this will only prompt you for a username and email address. A password reset link will be sent to the user via email by default.
  5. Now that you’ve added the user, you will be able to edit the user profile. Click Edit User at the top of the screen. (You can also go back to the Users list in Network Admin and hover over the user.)
  6. Check the box that says Grant this user super admin privileges for the Network.
  7. Scroll down to the end of this page and click Update User. Now the user has Super Admin privileges for the entire multisite.


If you ever need to delete this user, you must first remove the Super Admin privileges. To do that, go into the user’s profile, unselect the super admin privileges option, and then update.

Add a user to Zendesk

VIP uses the Zendesk ticketing system to provide support to our customers. To invite a user to Zendesk, you may cc them on an existing ticket and they will receive an invitation via email.

Last updated: April 15, 2021