In order for content creators and developers to interact with an application hosted on the VIP WordPress Platform, user accounts may need to be created for them. User access management (i.e., adding, removing, and editing user accounts) for most accounts are under the customer’s governance.
For security reasons, it is recommended that customers remove a user’s access to accounts related to an application as soon as that user’s access is no longer needed. It is the customer’s responsibility to remove account access—or to create a VIP Support ticket to remove a user’s access from Zendesk or New Relic—as soon as possible.
Managed by the customer
User access management for the following accounts are the customer’s responsibility:
- VIP Dashboard access via Enterprise Authentication
- An application’s wpcomvip GitHub repository
- WordPress sites
Managed by VIP
User access management for the following accounts require assistance from VIP Support: