New Relic user access

Only the VIP Support team has the ability to add or remove a user’s access for a VIP environment’s New Relic dashboard.

There is no limit to the number of users that can be added to the New Relic dashboard for an application.

Add access

To provide users with access to an application’s New Relic dashboard, create a VIP Support ticket. Include the email address for the new user(s) as well as the name of the application for which they need New Relic access.

VIP requires that a Primary Contact of the organization grants permission for a user to have access to New Relic. If the creator of the VIP Support ticket is not a Primary Contact, a Primary Contact should be cc’ed in the request ticket in order to bring the request to their attention.

After VIP Support grants access for a user, the user will receive an automated email invitation from New Relic to complete the account creation process. 

Remove access

It is the responsibility of the customer to create a VIP Support ticket requesting a user’s access to be removed.