Getting help

Several resources are available to help you find answers to your questions or to get help when you need it. The resource that will be most helpful depends on the type of information or help you need.

Primary contacts

Primary contacts are 1 or more individuals within your organization who are authorized to make decisions about the organization’s applications and members. Typically the primary contacts for an organization are responsible for managing user access for WordPress, GitHub, and WPVIP tools such as the VIP Dashboard and VIP-CLI.

Primary contacts can help you if:

You are having trouble logging in to one of your accounts.
You would like the permissions for one of your accounts to be increased or decreased.

If you have access to your organization’s VIP Dashboard, you can find the names of your primary contacts in the VIP Dashboard panel titled “People”.

WordPress VIP documentation

WordPress VIP’s documentation is a comprehensive resource for all of the features built into the WPVIP Platform. This resource is dedicated to answering questions about how to use available platform features, troubleshoot issues, and to improve the security and performance of your application.

Browse the navigation menu to find information by category, or use the search functionality to locate the information that you need by specific keywords.

Go to the WPVIP documentation homepage

WordPress.org

WordPress.org provides a wide variety of online resources for WordPress content creators and developers at every level of experience.

For site owners, authors, editors, and everyone on the team who logs in to WordPress to contribute content or manage a site’s settings, these WordPress.org resources are a great place to start:

If you have specific questions about how to use WordPress, troubleshoot issues related to WordPress Core, or learn how to customize WordPress functionality, WordPress.org is a comprehensive and authoritative resource.

Go to WordPress.org’s documentation

For more technical reference, WordPress.org’s Developer Resources offers a wide variety of in-depth guides for theme development, plugin development, working with the WP REST API, creating custom blocks, and much more.

Go to WordPress.org’s Developer Resources

WPVIP Support

If you have a question that cannot be answered after searching through WordPress VIP’s documentation and WordPress.org, or if you are experiencing an issue that you have been unable to debug or resolve, you can reach out to WPVIP’s Support team.

Communication with WPVIP Support is handled through the Zendesk ticketing system. The amount of time it will take for a Support representative to respond to you will depend on the priority level you assign to the request, and what type of “package” your organization has (e.g., Standard, Enhanced, or Premier).

Your issue is also likely to be resolved faster if you can supply the WPVIP Support team with related screenshots, links, or steps to reproduce the issue in your very first request.